Return policy

We want you to be completely satisfied with your purchase. If you change your mind, we offer a straightforward return policy for all hair loss products, both within the UK and internationally.

Returns

• You have 7 days from the date of delivery to return your item(s).
• Products must be unopened, unused, and in their original condition and packaging.
• For hygiene and safety reasons, we cannot accept returns on items that have been opened or used.

How to Return

To arrange a return, please contact us within 7 days of receiving your order:
📞 0333 577 6554
📧 info@hairmedicsuk.com

We will provide you with return instructions and the appropriate return address.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 working days, and credited to your original payment method.

Orders

• We are not responsible for customs duties, taxes, or charges incurred on shipments.
• Any such fees are the responsibility of the customer and are non-refundable.

Additional Information

• Please ensure that returned packages are securely packaged. We are not liable for products damaged or lost in returntransit.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

If you have any questions, please do not hesitate to reach out to us. We’re here to help.